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SERVICE THAT CAN'T STOP

Digital banking that has to work

Indó makes banking simple, personal and accessible. With every service delivered digitally, the technology behind it has to be secure and reliable. That calls for a partner Indó can count on when it matters.

CLIENT

Indó

PROJECT

Secure banking

LOCATION

Iceland

YEAR

2018

CUSTOMERS COME FIRST

Simple banking

The idea for Indó took shape in 2018, with a goal of changing banking for the better for everyday people in Iceland. From the start, the focus has been on making banking personal, accessible, simple and transparent. Technology makes it possible to build services around customers' needs and make everyday banking as straightforward as possible. Every service is digital, so the technology simply has to work.

Simple banking
CUSTOMER STORY

When banking can't wait

People manage their money at all hours and use their cards around the world. Payments leave little room for waiting: a card needs to work the moment a customer uses it. That puts high demands on the digital infrastructure and service providers behind Indó's business.

Indó challenge
THE CHALLENGE

Always on. All digital. Growing fast.

Service that can't wait

People manage their money at all hours and use their cards around the world. Payments leave little room for waiting: a card needs to work the moment a customer uses it. That puts high demands on the digital infrastructure and service providers behind Indó's business.

The bar is high

People are paying, saving, borrowing and managing their money every single day. So the service has to respond quickly and reliably whenever it's needed.

Growing all the time

Indó has grown rapidly, and its service providers need to keep pace. They have to respond quickly and be ready to grow with the business.

THE SOLUTION

A partnership built on trust

Indó needs to know its providers will respond quickly and reliably when it counts. That trust is at the heart of its partnership with Nova. With service it can rely on, Indó can focus on what matters most: looking after its customers and continuing to offer simple, accessible banking.

A partnership built on trust
THE RESULTS

Focused on the customer

With reliable service from Nova, Indó can keep its focus on customers as it grows. The partnership has kept pace with Indó's rapid growth, and Nova has shown that its service can scale with the business.

Focused on the customer

105,500

Customers

180+

Countries where Indó cards are used

2018

The year the idea for Indó was born

Indó quote
“We have to be able to trust that Nova's services work all the time, so we can focus on what matters most to us: taking care of our customers.”

Tryggvi Björn Davíðsson

Co-founder and CEO, Indó